Job Description & How to Apply Below
Lead the Paid Support team at Stripe in Toronto, focusing on strategic partnerships and user satisfaction. Guide your team of Technical Account Managers to provide exceptional service to large users while scaling operations.
Stripe seeks an experienced leader to drive growth in its Paid Support team in Toronto. This role involves managing a high-performing group of Technical Account Managers dedicated to supporting Stripe’s largest users. Your responsibilities include coaching your team, ensuring user satisfaction, and collaborating with other departments to optimize experiences and revenue.
Key Responsibilities:
• Shape strategy for Stripe’s largest customer engagements
• Lead and develop a team of Technical Account Managers
• Hire and retain top technical talent to scale effectively
• Deliver exceptional service experiences and grow service revenue
• Analyze user feedback for efficiency and quality improvements
Requirements:
• 10+ years in leadership roles in professional services or technical account management
• Proven ability to build impactful relationships in complex settings
• Excellent written and verbal communication skills
• Sales revenue-growth or operational background
• Experience executing complex operational projects
Drive user satisfaction and team growth as you shape the future of technical account management at Stripe.
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