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Job Description & How to Apply Below
This customer-facing role requires bridging support with product and development teams. You'll provide high-quality, responsive technical support while identifying automation opportunities with AI tools. With strong debugging skills, you will maintain client integrations and report critical insights back to the product team on recurring issues.
Key Responsibilities:
• Provide Level 1-2 support for Tosa and Isograd platforms
• Identify AI automation opportunities in support processes
• Own client integration setup and maintenance
• Investigate and document technical issues effectively
• Liaise between Support and Product teams for actionable insights
Requirements:
• Experience in technical support or integration engineering
• Strong troubleshooting and diagnostic skills
• Familiarity with integration standards (API, SSO)
• Experience in agile/sprint environments
• Excellent communication skills for technical concepts
Use your technical expertise to enhance support and integration processes in a dynamic Toronto team.
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