Senior Business Systems Analyst; ServiceNow

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems

Understand business needs

• Meet with stakeholders to understand problems, objectives, and desired outcomes

• Understand business processes, policies, and controls

Gather and document requirements

• Conduct interviews, workshops, and process reviews

• Translate business needs into functional and non-functional requirements

• Write user stories, use cases, acceptance criteria, and requirements specifications

Analyze business processes

• Map current-state (“as-is”) and design future-state (“to-be”) processes

• Identify gaps, redundancies, manual work, and opportunities for automation

• Recommend process improvements

• Translate between business and IT

• Explain technical concepts to business stakeholders

• Explain business requirements to developers, architects, and technical teams

• Resolve ambiguity ensuring everyone has the same understanding of the requirement

Define system solutions

• Help determine how systems should support business processes.

• Evaluate configuration vs. customization vs. new functionality.

Support development and implementation

• Clarify requirements for developers

• Review proposed solutions against business requirements.

• Participate in sprint planning, backlog refinement and demos

• Help manage scope and requirements changes.

Testing and quality assurance

• Develop or review test scenarios and acceptance criteria

• Support system/integration testing and UAT.

• Validate that the delivered solution meets requirements

• Help investigate and resolve defects.

Stakeholder management

• Facilitate workshops and decision-making

• Manage conflicting requirements and priorities.

• Obtain stakeholder approval/sign-off.

Documentation and governance

• Maintain requirements, process diagrams, decision logs, and system documentation

• 3 to 4 years of experience working as a Business Systems Analyst

• Eligibility to work for Interac Corp. in Canada in a full-time capacity

The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to…