Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data- Manager

Location:

Toronto

Other locations:
Anywhere in Country

Date:
Sep 30, 2026

Requisition

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EY Studio+ is helping clients modernize how they sell, serve, engage, and operate through Salesforce Financial Services Cloud (FSC), Marketing Cloud, Data 360 (Formerly Data Cloud), Agentforce, and AI-enabled ways of working.

We're looking for a senior, hands-on technical architect - someone with deep Financial Services Cloud implementation experience who still configures, codes, and builds, not just designs on paper and hands off. This role also requires current, working knowledge of Salesforce's AI-native marketing stack
- Agentforce Marketing and Marketing Cloud Next. You will contribute across discovery, definition, design, build, test, deploy, and adoption, working closely with clients and delivery teams to translate business needs into scalable Salesforce solutions.

This job posting relates to an existing vacancy within our organization.

• Configure and extend the Financial Services Cloud data modelfor banking, wealth management, and insurance clients.
• Build and configure
  
  Data 360pipelines end-to-end: data ingestion, identity resolution, calculated insights, segmentation, and activation into Marketing Cloud and Agentforce.
• Hands-on development within
  
  Agentforce Marketing / Marketing Cloud Next(and Marketing Cloud Engagement where clients haven't migrated): journeys, AMPscript/SSJS, Journey Decisioning, Content Builder, and API-based integrations.
• Write and review
  
  Apex, Flow, LWC, and REST/SOAP integrationsconnecting FSC, Data 360, and Marketing Cloud.
• Configure and test Agentforce agents(Prompt Builder, topics/actions, Data 360 grounding) for marketing and service use cases, including escalation paths and human-in-the-loop review points.
• Use modern delivery tools and AI-enabled productivity tools to accelerate requirements analysis, documentation, testing, and solution validation while maintaining quality and judgment.

Design, discovery and delivery leadership:

• Lead or support discovery sessions to understand client objectives, FSC-specific operational needs, user journeys, and measurable outcomes.
• Translate functional requirements into solution designs across FSC, Marketing Cloud, Data 360, integrations, security, and reporting.
• Identify gaps between current and future-state capabilities, including data readiness and technical debt.
• Create solution documentation, user stories, acceptance criteria, and configuration specs for developers, testers, and client stakeholders.
• Contribute to Agile ceremonies, sprint planning, demos, UAT, defect triage, release prep.
• Mentor consultants on hands-on configuration practices as well as client communication.
• Apply quality, risk, privacy, cybersecurity, and responsible AI considerations throughout.

• Deep, current Financial Services Cloud expertise. Comfortable in the FSC data model and industry-specific processes.
• Current on Salesforce's AI-native marketing direction: familiarity with Agentforce Marketing, Marketing Cloud Next, Journey Decisioning, and how Data 360 grounds AI agents - able to speak to how this differs from legacy Marketing Cloud Engagement.
• Working knowledge of Agentforce and Prompt Builder: agent instructions, topics/actions, knowledge retrieval, testing, escalation patterns.
• Strong communication skills to translate between business stakeholders and technical delivery teams.
• Abilit…