Digital Content Specialist

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance;
Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Position Overview:

The Digital Content Specialist is primarily responsible for managing digital content on the product information pages (PIP) for The Home Depot Canada. This broadly includes maintaining digital content governance, executing enrichment changes, managing Super SKU (SSKU) functionality and support our ratings and reviews program. Our core objective is to ensure our customers receive a consistent experience while navigating our PIPs to build their trust and complete their purchase on  or in stores.

The Digital Content Specialist will utilize industry expertise and ecommerce data to set PIP content standards, provide content health reporting and insights, execute content improvement projects, and provide support for internal business partners on PIP content. Additionally, the role includes responsibilities to maintain Super SKU (SSKU) data, which involves managing colour and sizing options on the website to ensure accurate and up-to-date product variations as well as overseeing ratings and reviews to enhance customer engagement and satisfaction.

Key Responsibilities:

Digital Content Enrichment Support

• Work with internal teams to maintain and update overall content standards based on industry benchmarks and ecommerce data

• Execute on content enrichment tasks including product name updates, media uploads, marketing copy, etc. in PIM tool

• Maintain and execute SSKU data tasks including creating product groupings, category definition mapping, data maintenance

• Troubleshoot and support both internal and external partners on ratings and reviews inquiries

• Meet with internal stakeholders to provide digital content expertise to make impactful recommendations or solve problems

• Proactively suggest ideas for new content based on customer research trends

• Conduct routine PIP reviews across  to ensure adherence to content standards

• Participate in project briefings, and collaborate with internal teams to collect assets and requirements for any special projects

Stakeholder management

• Maintain strong relationships with key stakeholders, both internal and external

• Understand and empathize with stakeholder needs and expectations

• Resolve complex issues and facilitate effective communication across teams

• Lead collaborative efforts to drive value and remove obstacles

• Support office hours and lead presentations on department objectives and goals

Delivery & Execution

• Hands-on execution of Digital Content Enrichment projects and initiatives

• Works with cross functional teams to meet deliverables

• Can extract and share business KPIs for the program

• Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders

Competencies
:

• Drives Results

• Customer Focus

• Communicates Effectively

• Collaborates

Skills
:

• Strong analytical, influential, interpersonal skills

• High attention to detail and organizational skills

• Problem-solving and critical thinking skills

• Data Analysis

Direc…