Director,Operations Analytics Job Toronto area,Ontario Canada,IT/Tech

Job Description

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role

Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building

Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving

Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy

Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports

Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users

Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation

Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience

University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience

Proven experience leading data analytics functions delivering measurable business value

Experience in operations, business process management, or service delivery environments preferred

Experience managing and transforming data infrastructure and analytics capabilities

Track record of leading high-performing teams of professional knowledge workers

Experience working in financial services, insurance, or regulated industries an asset

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)

Deep knowledge of business intelligence tools, platforms, and best practices

Familiarity with operational metrics, performance management, and process optimization

Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities

Stakeholder Management: Skilled at building relationships and influencing across all organizational levels

Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences

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