Security Operations,Specialist Job Toronto area,Ontario Canada,IT/Tech

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Security Operations, Specialist will join an established, dedicated team providing ongoing managed systems, operations and SLA support to a client within the financial services industry. Within the primary scope of responsibility for this role, you will also participate and engage on service related impacting troubleshooting and investigation sessions to resolve and mitigate any issues and incidents affecting delivery of service of function of business.

Furthermore, you will be participating in the investigation, development and delivery of new strategic security initiatives, that will achieve the needs of the client.

What You Will Do:

Service Operations, Monitoring, and System Health

Providing ongoing support for managed services and infrastructure to meet contractual SLAs.

Ensuring operational integrity, performance, and resource availability.

Reviewing system and application reports such as replication status, data integrity, infrastructure health, and utilization metrics.

Verifying continuous operations using monitoring tools, alerts, and established procedures.

Participating in team scrums and operational work sessions.

Incident Intake, Triage, Response, and Recovery

Intake, triage, and investigation of incidents, issues, and problems from systems or client groups.

Responding to alert events within required timeframes (e.g., 15‑minute incident response).

Leveraging operational tools to gather diagnostic information quickly and accurately.

Escalating to next‑level support or management when needed and ensuring broad awareness.

Supporting incident resolution, recovery efforts, and post‑incident analysis.

Providing timely, professional updates to customer management during incidents.

Participating in on‑call pager rotation as first point of contact.

Change Management, Documentation, and Process Governance

Preparing Change Request Advisories and maintaining accurate records of all changes.

Ensuring support requests, incident tickets, and tasks are created, updated, and closed in a timely manner.

Following internal and customer processes while adhering to security best practices.

Creating and maintaining accurate documentation that contributes to organizational knowledge and intellectual property.

Documenting incidents, support engagements, and pager events using IT service management tools.

Collaboration, Communication, and Client Engagement

Collaborating with internal teams and client groups on support tasks and approved requests.

Ensuring clear, timely communication with stakeholders during incidents and operational activities.

Supporting engagements that fulfill contractual obligations and operational expectations.

Working with peers to ensure smooth handoffs, shared understanding, and coordinated response.

Operational Reliability, Continuous Improvement, and Support Readiness

Ensuring infrastructure and applications remain reliable, available, and secure.

Identifying issues…