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IT Business Analyst CRM Systems & Management Business Systems & Technology Analysis

Business Analyst to lead discovery and analysis using Salesforce Service Cloud and Agile methodologies

Job in Toronto, Ontario, M5A, Canada
Listing for: S.i. Systems
Contract position
Listed on 2026-10-09
Job specializations:
  • IT/Tech
    IT Business Analyst, CRM Systems & Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
Position: Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and Agile methodologies

Our retail client is seeking a Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and Agile methodologies

Join a technology team delivering guest experience and brand experience initiatives across retail and e-commerce environments. This role supports discovery-focused projects involving Salesforce Service Cloud, SAP, telephony systems, and cross-functional technology integrations. The position works closely with Guest Services, ReBird, Digital Marketing, and development squads to advance high-impact initiatives and technology roadmap priorities.

Contract, Vancouver preferred open to Toronto or remote, Hybrid,

Working Hours:

PST

Must Haves

  • 3+ years as a Business Analyst or Business Systems Analyst supporting Agile projects in e-commerce, retail, and omni-channel environments
  • Hands-on experience with Salesforce Service Cloud in Admin and/or Salesforce Implementation Analyst capacities
  • Proficiency with Agile methodologies
    , Jira, Confluence, and Miro
  • Salesforce Administrator certification strongly preferred
  • Experience with Salesforce Service Cloud, Loyalty Cloud, Marketing Cloud and/or Data Cloud

    • Nice to Have

  • Experience with systems and integrations across multiple platforms
  • Experience delivering customer-facing projects and features
  • Background in outdoor apparel or retail industry environments
  • Experience with web-development
  • Experience with new vendor integrations

    • Responsibilities

  • Lead discovery activities for Guest Services and Brand Experiences projects
  • Gather and analyze business requirements using business analysis techniques
  • Create and maintain project, process, and systems documentation
  • Translate business requirements into detailed specifications and requirements documents
  • Document user stories, process flows, systems diagrams, and acceptance criteria
  • Plan, groom, and prioritize the product backlog with stakeholders and development squads
  • Organize and facilitate user acceptance testing with business users
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