Prod Srvc Lead, Client Technology – Salesforce CRM
Job in
Toronto, Ontario, M5A, Canada
Listing for:
0000050007 Royal Bank of Canada
Full Time
position
Listed on 2026-10-09
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Cloud Computing: Infrastructure & Operations, IT Project Manager
Job Description & How to Apply Below
Position: Prod Srvc Lead, Client Technology Support– Salesforce CRM
Job Description
What is the opportunity? The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.
Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.Responsible for working with the Client (CRM) & Banking team on providing business in class service globallyBuild tooling to automate monitoring, deployment and our capability to employ Dev Ops and CI/CD capabilities.Offering technical expertise and support across the entire portfolio of applicationsManaging requests to implement normal/emergency changes, releases and capacity planning.Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.What will you do?Provide user facing front office production support for local and remote users leveraging multiple platforms.Manage releases and coordinate bugs/enhancement with internal development and external vendors.Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.Engage with various technical partners and stakeholders to achieve stability in the production environment.Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.Responsibilities include rotational weekend release work + checks.What do you need to succeed? Must HavePrior in-depth experience in supporting and managing global enterprise-wide platformsExperience with being part of the team that provides 24x7 coverage across different regionsExposure to capital markets or investment bankingMust have a Bachelor of Science degree or equivalentExcellent verbal and written communication skillsMust have strong leadership skills and collaborate well with othersSelf-motivated, takes initiative, and works well in a team settingProven experience with the principles of ITIL Incident Management, Problem Management and Change ManagementExperience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statementsDisciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage prioritiesConfidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.· 3+ years working experience in Production Services capacity.Disciplined approach to document all processes, issues and user stories in Confluence and JiraStrong analytical/critical thinking with the implied ability to continuously multitask and manage prioritiesExperience with Follow the Sun modelNice to HavePreferred having worked in Capital Markets or equivalent.Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.Experience with BI tools like Tableau or Power BIKnowledge of Data bricks, Snow flake and data hydrationProven history building proactive application monitoring across all environments via ITRS Geneos, App Dynamics, Dynatrace)Experience with CI/CD pipeline automation (Git Hub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)Hands on exposure to:
MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and moreMission StatementDelivery Best-in-class service by providing maximum level of…
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