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UX Designer Community Services Cluster

Job in Toronto, Ontario, C6A, Canada
Listing for: Softline Technology Inc.
Full Time position
Listed on 2026-10-11
Job specializations:
  • IT/Tech
    UI/UX Design, Product Designer
Salary/Wage Range or Industry Benchmark: 70000 - 110000 CAD Yearly CAD 70000.00 110000.00 YEAR
Job Description & How to Apply Below
Position: UX Designer (RQ11639) Community Services Cluster
Responsibilities
  • Design intuitive, accessible and user-friendly interfaces
  • Design AI-assisted workflows that support information gathering, analysis, planning, and content development activities.
  • Design user experiences that clearly support human review, validation and approval of AI-generated content.
  • Create wireframes, mockups, prototypes, process flows and design specifications.
  • Conduct user research, interviews, workshops and usability testing
  • Translate business requirements into user-centered designs.
  • Design and test experiences across desktop, tablet and mobile devices.
  • Collaborate with product owners, business analysts, developers and curriculum experts throughout the project lifecycle.
  • Gather user feedback and continuously improve designs based on testing and business needs.
  • Ensure designs meet accessibility standards and support inclusive user experiences.
  • Create and maintain design documentation, design systems and reusable UI components.
  • Elicit, document and validate business requirements, user needs and process requirements.
  • Analyze current and future state business processes and identify opportunities for improvement.
  • Develop user stories, use cases, business rules and functional requirements.
  • Facilitate workshops and stakeholder sessions to gather requirements and build consensus.

    Support requirements traceability and ensure solutions align with business objectives.
Experience RequirementsUI/UX and Product Design – 45%
  • Experience as a UX Designer, UI Designer, Product Designer or similar role.
  • Experience designing user interfaces and digital experiences for web-based applications.
  • Experience creating user journeys, service blueprints, process flows, wireframes, mockups and interactive prototypes.
  • Experience designing responsive applications for desktop, tablet and mobile devices.
  • Experience translating business and user requirements into user-centred designs.
  • Experience designing intuitive workflows for complex business processes.
  • Experience applying a product mindset and user-centred delivery approach through discovery, design, validation, release and continuous improvement.
  • Experience working collaboratively within agile product teams to define MVPs, validate assumptions and support product roadmaps.
  • Experience developing personas, user groups, journey maps, task flows and user-needs statements.
  • Experience designing end-to-end services, including digital and non-digital interactions, notifications, support processes and exception scenarios.
  • Experience validating concepts and solutions through prototypes prior to development.
  • Experience designing AI-assisted user experiences and workflows.
  • Experience designing interfaces that support human review, validation and approval of AI-generated content.
  • Experience designing applications that comply with AODA and WCAG accessibility requirements.
  • Experience applying the Ontario Design System or similar design standards.
  • Experience creating and maintaining design systems, patterns and reusable UI components.
  • Experience embedding privacy and security by design principles into user experience design.
User Research and Usability Testing – 20%
  • Experience planning and conducting user research, interviews, workshops and usability testing.
  • Experience managing end-to-end research activities, including participant recruitment, testing, analysis and reporting.
  • Experience gathering and analyzing user feedback and translating findings into design improvements.
  • Experience recruiting and engaging representative user groups, including users with accessibility needs.
  • Experience conducting qualitative and quantitative research.
  • Experience developing and executing usability testing plans.
  • Experience conducting accessibility testing using manual and automated approaches.
  • Experience…
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