Senior Cloud Technical Account Manager, ISV AWS

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors (ISVs) of all sizes - from ambitious startups to established SaaS companies - gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ISV customers' creative and transformative spirit of innovation across all technologies including Compute Storage Database Application-level services Networking Serverless Containers and more.

This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to ISV organizations building and scaling software products on AWS.

As a TAM you will help craft and execute strategies to drive our ISV customers' adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda Cloud Front CDN ECS/EKS and many more. You will help ISVs optimize their SaaS architectures improve operational resilience and accelerate their go-to-market on AWS. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with technical and business leadership regarding incidents trade-offs support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your ISV customers will allow you to understand their product roadmaps business and operational needs and technical challenges - and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation and help ISVs build world-class software on AWS come join us!

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our…