IT Support Specialist

Sticker You is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos, and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape, and quantity. Business and consumers can make their marketing, packaging, décor, or personal expression professional grade.

We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We proudly make custom products locally for the global market using software and advanced digital manufacturing.

We make what matters stick!

As an IT Analyst, you will be responsible for supporting the day to day office activities related to normal everyday computers and network usage for the office and remote users. Additionally, routine activities related to the on- and off-boarding process of Sticker You employees.

• Assist with installing and configuring software on the company’s computers
• Provision computers and other computer devices
• Maintain peripheral computer devices including but not limited to monitors, printers, user input devices, modems, adapters, IP phones, etc.
• Configure remote access, VPN, Wi‑Fi on company’s computers and mobile devices
• Maintain inventory of computer hardware and software
• Maintain documentation of the local network and related information (how‑to documents)
• Procure computer hardware and software on demand
• Monitor and help implement the company’s security, backup, and antivirus protection policies

• Develop and implement information security, remote access, and data protection policies
• Research, procure, provision, configure and support specialized and/or expensive shared IT infrastructure hardware and software like high‑end servers, network equipment, security devices, server room equipment, etc.
• Continuously and proactively monitor states of all business critical infrastructure elements, and develop and execute action plans in case of service disruptions or disasters
• Develop, implement and monitor an IT infrastructure disaster recovery plan
• Research, procure and maintain relations with third party IT service providers, like Internet, IP Phones, etc.
• Manage advanced network services including but not limited to public and private DNS, DHCP,
• Wi‑Fi infrastructure, File sharing, network printers, network security (firewalls), centralized backups, data protection and antivirus protection
• Manage and monitor Windows domain, Active directory and related Windows network services
• Manage Hyper‑V Virtual platform and corresponding virtual machines
• Manage and monitor hosted IaaS implementations related to Sticker You public and private hosted software solutions
• Develop, implement and utilize continuous IT infrastructure monitoring and alerting.

• Provide day‑to‑day technical support for production software, computers, equipment connectivity, scanners, and related systems.
• Troubleshoot production system issues and coordinate with internal teams and external vendors to minimize downtime.
• Support production applications including ONYX, Zund Cut Center (ZCC), Hybrid, Rasterlink and other manufacturing systems.
• Assist in Workflow and production analysis leading to understanding inefficiencies/ bottlenecks and research/create opportunities for workflow automation
• Maintain and carry out periodic audits of production software and IT infrastructure to ensure minimal operational downtime
• Support integrations between production equipment, software, databases, and internal business systems.
• Develop user stories for workflow automation for…