VP, IT Infrastructure & Compliance

Avant Imaging & Integrated Media ULC (AIIM) provides customer communications, print, mail and fulfillment services to enterprise clients across Canada and the United States. Our clients depend on secure handling of information, reliable production systems and consistent service delivery.

The Vice President, IT Infrastructure & Compliance leads the technology foundation that supports AIIM’s employees, operations and clients. This role is accountable for IT infrastructure and service delivery, cybersecurity, business continuity, technology risk, and the controls that support AIIM’s SOC 2 Type II audit and client security commitments. The VP sets the technology roadmap, leads the internal team, manages budgets and directs external IT and security providers, including Uzado.

The role requires sound technical judgment and executive leadership: identifying risks early, setting priorities, resolving issues and giving the CEO and leadership team a clear account of performance, decisions and progress.

• Oversee the design, operation and improvement of AIIM’s networks, connectivity, servers, storage, hosted and cloud environments, endpoints and other critical technology services.
• Ensure infrastructure is reliable, secure and capable of supporting production, employees and future growth.
• Establish standards for monitoring, maintenance, patching, configuration, access, change management and technology lifecycle planning.
• Lead the delivery of responsive IT support, with clear service expectations, escalation paths and accountability for recurring issues.
• Develop and execute an infrastructure roadmap that addresses capacity, technical debt, resilience and cost.

• Lead AIIM’s information-security program, including identity and access management, endpoint protection, vulnerability management, logging, monitoring, secure data exchange and incident response.
• Maintain the technology controls and evidence required for AIIM’s SOC 2 Type II audit and client security commitments.
• Lead IT and security audit preparation, address findings and verify that corrective actions have been completed.
• Maintain a current view of technology assets, security risks and remediation work, with clear priorities, owners and dates.
• Work with Legal, Privacy and business leaders on applicable data protection and contractual requirements. Partner with Quality on technology-related requirements of AIIM’s ISO 9001 quality management system.
• Establish appropriate security requirements for new systems, integrations, automation and proposed uses of AI.

• Lead IT business continuity and disaster recovery planning, including recovery priorities, backup coverage and regular testing.
• Ensure AIIM can demonstrate that critical systems and data can be restored within agreed business requirements.
• Lead the technology response to significant outages and security incidents, coordinating restoration, escalation and timely updates to affected leaders.
• Ensure incidents receive a clear root‑cause analysis and that corrective actions are tracked through verified completion.
• Identify and reduce single points of failure across infrastructure, connectivity, systems and suppliers.

• Lead, coach and develop AIIM’s internal IT team, establishing clear responsibilities, performance expectations, documentation and coverage.
• Direct Uzado and other IT and security providers through defined scopes, service levels, priorities, escalation paths and delivery commitments.
• Assess vendor performance against service results and completed work. Challenge recommendations where necessary and verify that material fixes…