Technical Scrum Master

Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact.

We are seeking a strong Technical Scrum Master to lead cross-functional Agile teams delivering technology transformation projects and supporting production environments. This role combines Scrum leadership with project management, technical delivery coordination, and operational governance.

The ideal candidate will create actionable dashboards, track team velocity and delivery performance, present progress and risks to senior leaders, and coordinate root cause analysis to improve production stability and delivery predictability.

Toronto

Permanent

New position - current requirement

Hybrid (2 days in office per week)

• Lead technology transformation projects from planning to go-live, managing scope, schedule, resources, risks, dependencies and financials.
• Keep project plans, release roadmaps, SDLC artifacts and risk and issue logs current, and coordinate testing, deployment and handover to production support.

• Run all Scrum ceremonies and Scrum of Scrums, and coordinate dependencies across dev, QA, architecture, infrastructure, security and Dev Ops.
• Remove blockers, support technical discussions and coach teams on agile and quality practices.
• Work with Product Owners to balance transformation work against production support demands.

• Build dashboards on sprint progress, velocity, capacity, predictability,riskand quality.
• Use delivery trends to forecast and plan capacity, and track support metrics: SLA performance, MTTR, ticket ageing, incident volume and repeat issues.

• Coordinate incident triage, prioritization, escalation and resolution across development teams.
• Lead root cause analysis, trackcorrectiveand preventive actions, and get recurring issues into the backlog.
• Keep ticketsaccurateand updated in Jira, and coordinate releases and changes to keep systems stable.

• Present incidents and root-cause findings, support trends and risks to senior IT and business leaders.
• Explain technical issues in terms of business impact, and escalate risks with clear recommendations.
• Align teams on priorities and release readiness, mentor teammembersand help resolve conflicts.

• Bachelor’s degree in Computer Science, Engineering, ora related field.
• 5+ years of experience as a Scrum Master in Agile environments, including technical delivery and cross-functional team leadership.
• Demonstrated project management experience delivering technology transformation projects in complex enterprise environments.
• Experience creating dashboards and presenting delivery metrics, risks, and recommendations to senior IT leaders.
• Strong knowledge of Agile metrics, including velocity, capacity, throughput, and sprint predictability, with experience using insights to improve delivery.
• Understanding of production support, incident and problem management, service levels, and root cause analysis.
• Solid knowledge of SDLC, test strategies, defect lifecycle, release governance, and technical delivery dependencies.
• Proven skills in risk management, stakeholder reporting, servant leadership, facilitation,…