IT Operations Analyst IV

Toronto, Ontario, Canada

37.5

Technology Solutions

$69,700 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise network environment and help maintain the stability, availability, and performance of business-critical services.

If you’re experienced in network operations, enjoy troubleshooting complex issues, and work well in fast-paced environments, this could be a strong fit.

• Provide Level 2 support for enterprise network infrastructure
• Monitor, investigate, and respond to network incidents and service alerts
• Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments
• Support incident management and service restoration activities
• Perform problem determination and root cause identification across multiple network technologies
• Work closely with internal teams, clients, and vendors to resolve technical issues
• Use enterprise monitoring and diagnostic tools to assess network performance and health
• Strong contribution to the ongoing stability and resilience of a 24/7 network operations environment

• Strong experience supporting enterprise network environments
• Solid understanding of TCP/IP, routing, switching, and telecommunications connectivity
• Strong communication skills, both written and verbal
• Ability to stay organized, manage multiple priorities, and work effectively in a high-tempo environment
• A collaborative, self-motivated, and detail-oriented approach

• Cisco routers and switches
• Firewalls, Load balancers, and Aruba wireless technologies
• Switching and routing across:
• Cisco Catalyst 2950, 2960, 2970, 3550, 3560X, 3750, 3850, and 6500 series
• Cisco Nexus 2000, 5000, 7000, and 9000 series
• SD-WAN, including Cisco/Viptela
• Aruba Silver Peak, Aruba CX switches

• Palo Alto Firewalls
• F5 Load Balancers
• Aruba or Cisco wireless solutions
• VMware NSX
• Virtualization
• Cloud computing
• Network security
• VMware
• AWS

• Tivoli ITNM
• Pager Duty
• Sev One
• Infoblox
• Extra Hop

• Technology degree, diploma, or equivalent work experience
• CCNP certification is required
• Minimum 3 years of Network Operations experience
• PCNSE is an asset
• Microsoft Azure certification is an asset

This role operates on a rotating 12-hour shift schedule in a 24/7 environment:

• 7:00 AM to 7:00 PM
• 7:00 PM to 7:00 AM

Candidates must be available to work both day and night shifts based on the team schedule.

The Operations Support Group (Network Operations) is a frontline service availability team responsible for supporting a mission-critical enterprise network environment. The team provides dual-site, 24/7 coverage and responds to network anomalies identified through a range of monitoring platforms and operational processes.

This is an opportunity to work in a…