Analyst, IT Operations & M3 Hybrid

OVERVIEW

Circular Materials is seeking hands‑on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities.

The successful candidate will be based in the Eastern Time Zone and must be comfortable working a staggered or later schedule when required to provide support coverage for Western Canada.

This is a hybrid role with occasional visits to the Circular Materials Toronto office for onsite technical support, equipment management, device provisioning, and other operational requirements.

This is not an M3-only position. The successful candidate will also participate in general service desk, desktop support, endpoint management, and other IT Operations activities based on team priorities.

This is a contract position, salaried paid and requires residency in Canada.

• Provide Level 1/Level 2 support for the M3 portal, including device, browser, access, and authentication issues.
• Configure, deploy, and support rugged Android/scanning devices.
• Manage devices through Microsoft Intune/MDM, including security policies, updates, application restrictions, and remote lock/wipe.
• Support Windows endpoints, Microsoft 365, laptops, peripherals, and general user issues.
• Perform initial troubleshooting and elevate application, network, identity, or hardware issues to the appropriate team or vendor.
• Coordinate hardware warranty, replacement, spare-device, and lifecycle activities.
• Support QA, UAT, production rollout, and post-launch stabilization.
• Maintain accurate ticket notes, device records, SOPs, troubleshooting guides, and knowledge articles.
• Provide occasional onsite IT support at the Toronto office.
• Participate in regular IT Operations support coverage and other team initiatives.
• Work a flexible or staggered schedule as required to provide appropriate Pacific/Western Canada coverage.

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.

• 4-5 years of experience providing Level 1 and Level 2 IT support in a corporate environment.
• Strong experience supporting Windows endpoints and Microsoft 365 applications.
• Hands‑on experience with Microsoft Intune, Mobile Device Management (MDM), endpoint provisioning, and device lifecycle management.
• Experience supporting Android mobile devices, tablets, scanners, or similar endpoint technologies.

• Working knowledge of Microsoft Entra , authentication, access management, and device compliance.
• Strong troubleshooting skills across hardware, operating systems, applications, browsers, authentication, and connectivity.
• Experience with ITSM/ticketing systems, incident management, and escalation processes.
• Strong written and verbal communication and technical documentation skills.
• Ability to independently troubleshoot issues and determine when escalation is required.
• Ability to work from the Eastern Time Zone while supporting Western Canadian operations.
• Flexibility to work later or staggered hours when operationally required.
• Ability to attend the Toronto office periodically.

• Experience with Android Enterprise, Samsung Knox, or rugged mobile/scanning devices.
• Experience supporting applications through QA, UAT, production rollout, hypercare, and steady‑state operations.
• Familiarity with Microsoft Azure, Power Shell, or automation technologies.
• Experience with hardware warranties, replacements, asset management, and spare‑device inventories.
• Experience supporting geographically distributed offices or operational facilities.
• Experience in logistics, recycling, manufacturing, warehouse, field‑service, or similar operational environments.
• ITIL certification or…