ServiceNow QA Engineer

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

We are seeking a skilled Service Now QA Engineer with strong experience in functional testing of Service Now applications. The ideal candidate should have expertise in software testing methodologies, test planning, test execution, and quality assurance processes across Agile and Waterfall development environments. Knowledge of automation testing and API testing will be an added advantage.

• Perform end-to-end functional testing of Service Now applications and modules.
• Prepare, review, and execute comprehensive test plans, test cases, and test scripts based on business requirements, functional requirements, and use cases.
• Identify, document, track, and verify defects throughout the testing lifecycle.
• Collaborate with business analysts, developers, and stakeholders to ensure quality deliverables.
• Participate in requirement analysis, test strategy discussions, and sprint planning activities.
• Validate system functionality, integrations, and business workflows within the Service Now platform.
• Support User Acceptance Testing (UAT) and production validation activities.
• Provide detailed test reports, defect summaries, and quality metrics.

• Strong experience in Service Now Functional Testing.
• Good understanding of Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Experience working in Agile and Waterfall development methodologies.
• Knowledge of Automation Testing concepts and frameworks.
• Experience in API Testing using tools such as Postman or similar.
• Expertise in creating and executing test cases from Functional Requirements, Business Requirements, and Use Cases.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work collaboratively in cross-functional teams.

• Service Now certification is preferred.
• Experience with test management and defect tracking tools.
• Exposure to Service Now integrations and platform customization testing.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS.

Candidates that meet the qualifications for this position will be contacted within a 2-week period.