IT Support Analyst
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-10-16
Listing for:
Infotek Consulting Inc.
Full Time
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
We are looking for an IT Support Analyst for a full time permanent engagement. Role is fully on site.
Key Responsibilities- Provide timely technical support through helpdesk tickets, email, phone, and in-person requests.
- Support users across multiple domestic and international offices, including remote support.
- Troubleshoot, configure, maintain, repair, and deploy Mac and Windows computers, mobile devices, printers, phones, and peripherals
. - Provide technical support and training for macOS, Windows, and business applications
. - Administer end-user accounts using Active Directory, Microsoft 365, and Google Workspace/G Suite
. - Troubleshoot Wi‑Fi, LAN, TCP/IP, DNS, VLAN
, and other network connectivity issues. - Set up, track, and troubleshoot desk phones and related connectivity.
- Diagnose technical issues and determine when escalation to other IT teams or business stakeholders is required.
- Support Windows Server technologies and virtualized environments.
- Maintain strong documentation and follow established IT service and support procedures.
- College diploma, university degree in IT, or 1–2 years of relevant IT support experience
. - Strong hands‑on experience supporting Windows and macOS environments.
- Knowledge of Active Directory, Microsoft 365, and Google Workspace
. - Understanding of networking concepts including TCP/IP, DNS, VLAN, Wi‑Fi, and LAN
. - Knowledge of Windows Server technologies
. - Familiarity with VMware and virtualization.
- Excellent communication and interpersonal skills with a strong customer‑service mindset.
- Strong analytical, troubleshooting, and problem‑solving abilities.
- Highly organized with the ability to prioritize multiple requests in a fast‑paced environment.
- Ability to work independently with minimal supervision and collaborate effectively with IT and business teams.
Note:
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