Enterprise Technical Support Specialist

The Enterprise Technical Support Specialist position keeps things stable by making sure the network infrastructure stays in motion through system support work, troubleshooting sessions, planned upgrades and periodic security reviews.

The goal is basically to prevent outages, solve the messy incidents fast and make sure each service has reliable connectivity without dragging it down. City of Toronto Technology Services offers a respectful and inclusive workplace where employees are valued for their technical skills and service to the public.

Company Name : City of Toronto
Location : 703 Don Mills Rd, Toronto, Ontario, Canada
Salary : $52.38 - $57.39
Job Type : Full Time
Start date : As soon as possible

• Stable full time position
• supportive technology team
• inclusive workplace culture
• meaningful city wide projects
• hands on enterprise network work
• career growth support
• professional learning exposure
• modern technology environment
• strong public sector work setting

• This role supports enterprise network systems and technology infrastructure for the City of Toronto.
• This is a full time permanent role based at 703 Don Mills Road in Toronto.
• The position follows a Monday to Friday routine with 35 work hours each week.
• Staff members work within the Network Services Unit in a technical and team focused environment.
• The position includes system monitoring, troubleshooting support and enterprise technology upgrades.

• Review enterprise software, hardware and transmission systems using diagnostic tools.
• Help out with the enterprise systems installation, operation and maintenance side of things.
• Assist with the planning and design part, especially when it comes to implementing network upgrades and introducing new technologies.
• Do some research on hardware along with software solutions.
• Maintain security access across enterprise servers, software and network systems.
• Manage enterprise user accounts according to approved standards and procedures.
• Respond to technical support requests and develop action plans for system issues.
• Review and update technical manuals, standards and documentation.

• Post secondary education in Network Engineering, Data Communication or Computer Sciences is required, or recognized certifications such as CCNA or CCNP, or an equivalent mix of education and work background.
• Work background in planning, designing and implementing network technologies within complex Cisco environments is required.
• Work background in LAN, WAN and Cloud administration using Cisco, Meraki, Windows environments and TCP IP technologies is required.
• Solid background in SDN and SD WAN technologies for enterprise networks and data centers is required.
• Work background deploying security infrastructure including Checkpoint and Fortinet Next Generation Firewalls is required.
• Work background working with vendors and cross functional teams for troubleshooting support is required.
• Skilled in maintaining design documents using MS Visio and providing technical training and guidance.
• Strong knowledge of structured network cabling standards and design is required.
• Have an Ontario Class G driver's license and have access to a reliable vehicle.
• Strong knowledge of QoS, VPN, Multicasting, Ether channel, QinQ and trunking technologies is required.
• Strong knowledge of Cisco hardware including 960 x, 930 x and virtual switching is required.
• Good understanding of OSPF, BGP, MP BGP and MPLS is required.
• Strong knowledge of Cisco wireless controllers and wireless bridge technologies is required.
• Skilled in developing and testing disaster recovery plans.
• Strong interaction skills are required for troubleshooting support, reporting and technical documentation.
• Can travel within Toronto with access to a vehicle.