Production Support Engineer
Location:
Toronto, ON (4x onsite a week)
Employment Type:
Contract
Pay Rate: CAD $55/HR INC
Interview Type:
Face 2 Face (Onsite Interview Only)
Production Support Engineer
Location:
Toronto, ON (4x onsite a week)
Employment Type:
Contract
Pay Rate: CAD $55/HR INC
Interview Type:
Face 2 Face (Onsite Interview Only)
Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities- Provide L2/L3 production support for front office users across global platforms
- Manage incident, problem, and change (ITIL) processes
- Coordinate releases, bug fixes, and enhancements with internal teams and vendors
- Improve system reliability through monitoring and automation (Dev Ops/CI-CD)
- Perform capacity planning and disaster recovery coordination
- Maintain documentation, runbooks, and knowledge sharing
- Partner with business, technology, and compliance teams
- Participate in on-call / weekend release rotation
7 to 12 years of experience in Application/Production Support
Prior experience in Capital Markets / Investment Banking platforms strongly preferred
Key Skills (Focused)Primary Skills (Must Have)
- Production Support (L2/L3) in enterprise applications
- Scripting / Automation:
Python (or similar) - Systems & Databases:
Linux/Windows + SQL - ITIL Processes:
Incident, Problem, Change Management - Monitoring & Stability mindset (proactive support, root cause analysis)
- Monitoring Tools:
Geneos, App Dynamics, Dynatrace - Scheduling Tools:
Control-M / Autosys - Dev Ops / CI-CD:
Jenkins, Git Hub, Ansible - Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
- Knowledge of Salesforce / Capital Markets platforms
- Strong analytical, communication, and stakeholder management skills
- Ability to operate in a fast-paced, high-pressure trading environment
- Proactive, detail-oriented, and automation-focused mindset
Bachelor s degree in Computer Science or equivalent
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