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Job Description & How to Apply Below
Production Support Engineer
Location:
Toronto, ON (4x onsite a week)
Employment Type:
Contract
Pay Rate: CAD $55/HR INC
Interview Type:
Face 2 Face (Onsite Interview Only)
Job Title:
Production Support Engineer
Location:
Toronto, ON (4x onsite a week)
Employment Type:
Contract
Pay Rate: CAD $55/HR INC
Interview Type:
Face 2 Face (Onsite Interview Only)
Role Overview Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities Provide L2/L3 production support for front office users across global platforms
Manage incident, problem, and change (ITIL) processes
Coordinate releases, bug fixes, and enhancements with internal teams and vendors
Improve system reliability through monitoring and automation (Dev Ops/CI-CD)
Perform capacity planning and disaster recovery coordination
Maintain documentation, runbooks, and knowledge sharing
Partner with business, technology, and compliance teams
Participate in on-call / weekend release rotation
Experience Required 7 to 12 years of experience in Application/Production Support
Prior experience in Capital Markets / Investment Banking platforms strongly preferred
Key Skills (Focused) Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications
Scripting / Automation:
Python (or similar)
Systems & Databases:
Linux/Windows + SQL
ITIL Processes:
Incident, Problem, Change Management
Monitoring & Stability mindset (proactive support, root cause analysis)
Secondary Skills (Good to Have) Monitoring Tools:
Geneos, App Dynamics, Dynatrace
Scheduling Tools:
Control-M / Autosys
Dev Ops / CI-CD:
Jenkins, Git Hub, Ansible
Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
Knowledge of Salesforce / Capital Markets platforms
Profile Summary Strong analytical, communication, and stakeholder management skills
Ability to operate in a fast-paced, high-pressure trading environment
Proactive, detail-oriented, and automation-focused mindset
Education Bachelor s degree in Computer Science or equivalent
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