Senior Analyst, Customer Analytics

We’re looking for a Senior Analyst, Customer Analytics to be part of our Analytics team on a 12-month contract
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Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Analytics is part of Jobber’s Strategy & Analytics organization, our internal consulting and decision-support function that connects data and business insights with teams across the company.

Within Customer Analytics, the Strategic Analytics team works across functions on important business questions and company initiatives. Our work brings together analytical thinking, business context, and data to help Jobber understand opportunities, evaluate decisions, and improve business outcomes.

Reporting to the Senior Manager, Customer Analytics, you’ll own analytical work streams within cross-functional initiatives that support strategic and operational decision-making across Jobber.

You’ll work with stakeholders to understand their objectives, bring structure to sometimes ambiguous questions, perform hands‑on analysis, and translate findings into clear insights and recommendations. Your work may range from exploratory deep dives and performance analysis to scenario modelling, impact evaluation, experimentation, metrics, and decision‑support tools.

• Partner with stakeholders to understand business objectives, translate them into well‑scoped analytical questions and approaches, and independently carry analyses from exploration through to insights and recommendations.

• Act as an analytical thought partner to stakeholders, using data and business context to surface opportunities, challenge assumptions, and recommend practical next steps.

• Perform hands‑on exploratory analysis and deep dives to identify trends, risks, opportunities, and the drivers of business performance.

• Apply analytical techniques such as segmentation, cohort analysis, scenario analysis, impact measurement, and experimentation to support business decisions.

• Evaluate the expected or realized impact of key initiatives and business changes, helping stakeholders understand what is working, what is not, and where to iterate.

• Develop metrics, reporting, dashboards, and other decision‑support tools that provide a clear view of performance and enable scalable decision‑making.

• Communicate analytical findings through clear, compelling narratives and actionable recommendations, including relevant assumptions, limitations, and business context.

• Use modern analytical tools, including…