Graduate Digital Consultant; User-Centered Design

Graduate Digital Consultant (User-Centered Design) (Available 2027)
Graduate Digital Consultant (User-Centered Design) (Available 2027)

You see the world through a unique lens and that’s exactly what we need. We embrace how you see things differently – it’s essential for creating a sustainable future. Arup is a global consultancy with advisory and technical expertise across more than 150 disciplines. We guide, plan and design the future of the built environment. Globally, each year we recruit hundreds of graduates and students who help us see things differently and solve the most complex challenges facing our clients, climate and communities.

The Americas Digital Services Team brings together around 100 specialists across the U.S. and Canada, including team members in Los Angeles, Seattle, San Francisco, New York, Chicago, Washington, Toronto, Montreal, Houston and Austin.

We work at the intersection of technology, data, and the built environment, delivering digital advisory and strategy consulting, data and AI solutions, software development, geospatial analytics, cloud engineering, cyber security and technology consulting. Our team supports major projects led by other disciplines including for example rail infrastructure, data centers or airport modernization projects and we partner with public and private sector clients across transportation, aviation, energy, water, healthcare, and cities to solve complex challenges and create a lasting impact through digital innovation.

The opportunity

Conduct and support user and stakeholder interviews and research activities to understand needs, challenges, and opportunities, and contribute to turning findings into meaningful insights and recommendations.

Work with multidisciplinary teams to understand user, business, and operational needs and contribute to the design of user-centred digital services and solutions.

Analyze and map user journeys, business processes, services, and information flows to help identify opportunities for improvement.

Support workshops and collaborative problem-solving sessions with clients and project teams.

Develop project deliverables such as research summaries, journey maps, process maps, user stories, wireframes, prototypes, presentations, and reports.

Is this role right for you?

Qualifications

Bachelor’s degree or higher in Information Systems, Interaction Design/ Human-Computer Interaction (HCI) UX Design, or Industrial Design degree

Skills in user and stakeholder research, qualitative interviewing, and synthesis of findings into actionable insights

Ability to define user and business needs, map processes and services, develop user stories and requirements, and communicate ideas through wireframes, prototypes, or other visual artifacts

Knowledge of design thinking principles and a user-centred approach to problem solving.

Preferred

Master's degree in Information Systems, Interaction Design/ Human-Computer Interaction (HCI) UX Design, or Industrial Design degree

Familiarity with user journey mapping, workshop planning and co-facilitation, usability testing, information architecture, and agile delivery approaches

Familiarity with Figma, Miro, or similar collaboration and prototyping tools

Awareness of UI and interaction design principles

To be considered for a graduate opportunity, your application must include a copy of your cv/resume and meet the following criteria:

Candidate must be eligible to work in Canada without the need for employer sponsored work authorization now or in the future
No more than 12 months of full-time experience in a comparable role
Recently graduated, or on track to graduate, from your most recent degree, related to your role of choice, before employment starts

Alongside your degree, we look for the following…