Cloud Support Analyst

Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst IIl will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues
The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes
They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues

Experience with process methodologies
Solid understanding of business concepts and issues
Ability to collaborate within a team and cross-functional team environment
Ability to manage assigned engagement
Professional presence with the ability to quickly establish personal credibility and demonstrate expertise
Ability to work in office setting
Fast paced environment with tight deadlines
Support offshore hours / multiple time zone
Benefits   Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game
Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes

Experience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etc Knowledge in Java or any other programming languages

Certification(s) in Cloud Technologies Experience in automation of repeatable processes

Post-secondary education in information management, computer science, or related field of study

Experience in Linux scripting/commands and SFTP process