Analyst, Business Services

Position: Analyst, Business Applications Services
Location
Brookfield Place - 181 Bay Street
Business - Real Estate
Brookfield Real Estate Group is one of Brookfield's primary operating groups. The Real Estate Group is one of the world's largest investors in real estate, with a global portfolio that includes office, retail, multifamily, logistics, hospitality and alternative real estate assets on five continents. The Group owns and operates approximately $268 billion of assets representing the most iconic properties in the world’s most dynamic markets.

We seek to generate value by leveraging our operating expertise and focusing on our core real estate capabilities of leasing, financing, development, design and construction as well as property and facilities management. For more information, visit
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:
Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description
At Brookfield, our people are the foundation of our success.
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support Brookfield's real estate operating businesses. Working across sectors - including office, logistics, hospitality, housing, and retail - the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term value.
The Corporate team is focused on efficiency and driven by data. We seek to simplify, standardize, automate, and optimize. Joining the Corporate team means contributing to initiatives that have broad impact across one of the world's leading real estate platforms and collaborating with high-performance colleagues in a team-oriented environment.
We are seeking an Analyst, Application Services to join Brookfield in Toronto, ON. This position will join our Business Application Services (BAS) team providing production support for a firm-wide real estate ERP system, a range of supported financial/business application services, and the overall integration needs of cloud and on-prem information systems.
The BAS team is focused on delivering a total customer experience on the highest level - first class support from the first interaction, to the last. To support our objective, the ideal candidate will be technically proficient while being resolutely committed to the end-user experience.
In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.
Role & Responsibilities:
Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.

Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).

Create and maintain knowledge articles, runbooks, and user guides; contribute to a great total customer experience.

Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.

Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.

Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.

Build reports and queries (e.g., SQL/Excel/Power…