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Business Systems Analyst

Job in Toronto, Ontario, M5A, Canada
Listing for: eTeam
Contract position
Listed on 2026-10-21
Job specializations:
  • IT/Tech
    Business Systems & Technology Analysis, IT Business Analyst
  • Business
    Business Systems & Technology Analysis
Job Description & How to Apply Below
Role Name:
Business Systems Analyst
Work Site:
Toronto, Canada (Hybrid)

Required Qualifications:

  • years of Business Systems Analysis experience in enterprise environments.
  • Recent experience in the Hospitality or Retail industry.
  • Experience working with CRM, POS, reservation, booking, loyalty, and financial systems.
  • Proficiency in Agile and Waterfall delivery models.
  • Experience with Jira, Confluence, Azure Dev Ops, or comparable tools.
  • Strong stakeholder management, communication, and documentation skills.
  • Experience supporting full software development lifecycle (SDLC).
  • Expertise in requirements gathering, process modeling, and documentation.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Good to have:
  • Strong experience with Property Management Systems (PMS) such as Oracle OPERA, Maestro, Cloud beds, or similar platforms.
  • Knowledge of cloud platforms such as Azure or AWS.
  • CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications.
  • Hands-on experience using AI-enabled tools such as Microsoft Copilot to improve productivity across the software development lifecycle, including documentation, requirements management, user story refinement, and knowledge management."
  • Key Responsibilities:
  • Collaborate with business stakeholders to gather, analyze, and document business, functional, and non-functional requirements.
  • Lead discovery workshops, stakeholder interviews, and process mapping sessions.
  • Create detailed business requirements documents (BRDs), functional specifications, user stories, acceptance criteria, use cases, and process flows.
  • Facilitate prioritization sessions and support product backlog management.
  • Conduct gap analysis, process improvement, and solution impact assessments.
  • Support UAT planning, execution, defect resolution, and production rollout activities.
  • Participate in Sprint Planning, Backlog Grooming, Daily Standups, Reviews, and Retrospectives.
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