IT Service Desk Analyst Co-op
Job Description & How to Apply Below
Support Esri Canada users in Toronto through first-level IT service desk work, hardware troubleshooting, and hybrid collaboration during an eight-month co-op.
This full-time co-op reports to the Manager, IT Service Desk, and serves as a primary contact for internal systems support. You will handle infrastructure and application requests, collaborate with IT colleagues, and participate in infrastructure-related projects. The assignment starts January 4, 2026.
Key Responsibilities:- Provide first-level support by phone and in person
- Monitor service desk email and phone channels
- Build, reimage, and deploy corporate laptops
- Maintain hardware and software inventory records
- Document support calls and follow up in Salesforce
- Computer Science degree, diploma, or equivalent experience
- Knowledge of hardware, networking, printers, and peripherals
- Exposure to O365 and Dell hardware
- Exposure to Symantec Ghost or similar imaging tools
- Strong communication, prioritization, and problem-solving skills
Apply your service desk, hardware, and customer support skills with Esri Canada through a Toronto-based hybrid co-op assignment.
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