Salesforce & Agentforce Functional Architect

Company Overview  At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.

They have tools that function, but no system that wins. We help growth-hungry companies close that gap by turning fragmented platforms, siloed teams, and disconnected data into one integrated Growth OS. More than a technology company or marketing agency, we're a global digital consultancy with experts in engineering, data, AI, creative and more.
Our teams are made up of experts who believe in engineering impact, starting with putting people at the center of everything we do. Every team member directly shapes our work, culture, and values. Nothing matters more to us than a kind, respectful, fulfilling environment that supports everyone. Our flexible, inclusive culture gives you the autonomy, resources, and opportunities to thrive.
Position Description  The Bridgenext Salesforce & Agentforce Functional Architect plays a critical role in the success of Salesforce engagements, serving as the intersection of application strategy, technical solution design, and client partnership. This role is responsible for deeply understanding client business challenges and leading the definition of innovative, scalable solutions within the Salesforce ecosystem.
You will also act as the Product Owner for the engagement, owning the backlog, priorities, and acceptance criteria that turn the solution vision into delivered outcomes.
As a Salesforce & Agentforce Functional Architect, you’ll guide cross-functional teams, spanning multiple time zones, through successful delivery while ensuring continuous alignment with client goals. You will serve as a strategic partner to stakeholders, foster collaboration, drive key decisions, and own the end-to-end solution vision from discovery through enablement and handoff.
Responsibilities include but are not limited to:
Solution Definition and Vision
Own the solution definition and vision from discovery through handoff, setting the direction that business teams, designers, architects, and developers build toward and keeping it coherent as scope, people, and priorities change.
Apply North Star, Bridgenext’s framework for aligning project and program definition to the client’s desired outcomes, to guide solution design and architecture choices within agreed financial, timing, staffing, quality, and platform boundaries.
Design scalable solutions across Salesforce, Agentforce, related SaaS products, and web technologies, advising on when to use declarative versus custom approaches.
Shape Agentforce solutions, including agent design, topics, actions, and prompts, and set guardrails proactively so agents are secure, accurate, and used responsibly.
Client Partnership and Business Alignment
Build trusted advisory relationships with executive and technical client stakeholders and maintain shared direction throughout the engagement.
Act as the client’s day-to-day product partner, digging into the business goals, success measures, and constraints behind each request.
Facilitate discovery workshops that uncover business priorities, user needs, and operating realities, applying the North Star framework.
Roadmap and Work Definition
Own the product backlog and maintain an outcome-driven roadmap that sequences initiatives by business impact, delivery risk, effort, and dependencies.
Translate business needs into epics and user stories with clear acceptance criteria, measurable value, and scope boundaries, agreed with engineering, QA, and UX.
Keep upcoming work prioritized and refined so the engineering team stays focused on the highest-value outcomes.
Delivery Leadership
Define the technical critical path and lead teams…