AI Organizational Design Consultant

Assess AI capabilities in Genesys Cloud as an Organizational Design Consultant, shaping knowledge management, governance, and operating models for enterprise clients.
Miratech seeks an Organizational Design Consultant with 8+ years in technology consulting and complex technology-enabled solutions. Translate business requirements into practical recommendations for AI-enabled services. Apply organizational design, stakeholder management, contact center platforms, and knowledge management expertise to define sustainable ownership and processes.

Key Responsibilities:

Assess organizational structures, roles, responsibilities, and knowledge capacity
Identify gaps in ownership, resources, processes, and capabilities
Develop RACI matrices across the content lifecycle
Evaluate centralized, federated, and hybrid operating models
Recommend transition plans, training, communication, and organizational risk actions
Requirements:
8+ years designing complex technology-enabled solutions
Experience translating business requirements into solution recommendations

Experience with contact center or customer experience platforms
Genesys Cloud experience preferred
Eligibility for Government of Canada security clearance
Bring AI-enabled service design, RACI development, and stakeholder management expertise to Miratech's Genesys Cloud consulting work.