Position: SENIOR SYSTEMS INTEGRATOR TECHNOLOGY SERVICES (Senior Technical Delivery Lead)
Job : 67287Job Category: Information & TechnologyDivision & Section: Technology Services, Enterprise Services & OperationsWork Location: Metro Hall, 55 John St., Toronto, ON, with the option to work from the Etobicoke or Don Mills locations.Job Type & Duration: Full-time, Permanent VacancySalary Range: $ - $
Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 21-Oct-2026 to 04-Nov-2026As a key member of Technology Services, you will play an important role in supporting the delivery and continuous improvement of the City’s operational technology environment, with a focus on infrastructure, network and related technology services.
Reporting to the Director, Operation Support Services, you will provide hands-on technical and business expertise to support complex technology initiatives, operational requirements, service improvements and modernization efforts.
You will act as a key bridge between technical teams, business units and senior leadership, translating business requirements into actionable technical outcomes and complex technical information into clear recommendations, presentations and briefings.
Combining technical expertise with strong project delivery and stakeholder management skills, you will help ensure technology initiatives and operational priorities are effectively delivered to meet evolving business needs.
What can you expect to do?
Delivering technical solutions and operational improvements
You will provide technical and business expertise to support the design, integration and implementation of technology solutions that meet operational and business needs. Working across infrastructure, network and related technology environments, you will:
Analyze business processes, operational requirements and technical needs to identify opportunities for improvement and recommend appropriate technology solutions.Conduct and support technical assessments, feasibility analysis and solution evaluations to determine practical approaches that align with business requirements and corporate technology standards.Support the modernization and continuous improvement of existing technology services, including lifecycle management, service enhancements and operational improvements.Apply security, privacy, quality assurance and other applicable corporate requirements throughout the assessment and implementation of technology solutions.Leading complex technology projects and initiatives
You will lead and support complex technology initiatives from planning through implementation, ensuring that technical and business outcomes are effectively delivered. This includes:
Develop project charters, plans and schedules, and monitor progress against established deliverables, timelines and objectives.Identify and manage project risks, issues, changes, dependencies and resource requirements, taking action to address challenges and support successful delivery.Apply appropriate project management practices, quality standards and technology methodologies throughout the project lifecycle.Develop business cases, feasibility assessments and cost-benefit analyses to support technology investment and solution decisions.Monitor project budgets and expenditures and support effective financial management and accountability.Bridging business needs and technical delivery
You will act as an important link between technical teams, business units and senior leadership, helping ensure business and operational needs are understood and translated into effective technology outcomes. You will:
Work with stakeholders to understand business requirements, operational challenges and priorities and translate them into actionable technical requirements and solutions.Provide technical and business advice and recommendations to senior management, business clients and technical stakeholders.Communicate complex technical issues, options and recommendations clearly to both technical and non-technical audiences.Prepare and deliver presentations, briefings and other materials that support decision-making and provide visibility into technical initiatives, operational issues and proposed solutions.Negotiate and collaborate with stakeholders with differing priorities to support effective decision-making and delivery.Building partnerships and supporting effective technology services
You will work collaboratively across Technology Services, City divisions and external partners to support coordinated and effective…
