ServiceNow Release Management Consultant

Lead Service Now release management in a hybrid Toronto assignment, using DPRM, ITSM expertise, and enterprise integration capabilities. Deliver scalable solutions across complex environments.

This consultant role requires extensive Release Management experience and hands-on Service Now delivery. You will design, configure, customize, and support DPRM capabilities while translating stakeholder needs into technical solutions. The work spans governance, integrations, testing, documentation, and operational support for enterprise service management.

• Lead Service Now DPRM design, configuration, implementation, and ongoing support
• Configure workflows, Flow Designer, scripts, dashboards, reports, and analytics
• Integrate DPRM with Change Management, CMDB, SPM, and Dev Ops tools
• Establish release planning, calendars, risk, dependency, and deployment governance
• Deliver training, documentation, knowledge transfer, and operational procedures

• Minimum seven years delivering ITSM solutions in complex enterprises
• Minimum five years configuring, customizing, and administering Service Now
• Service Now Certified System Administrator certification required
• Experience with ITIL, SDLC, APIs, CI/CD pipelines, and integrations
• Strong facilitation, communication, stakeholder engagement, and teamwork skills

Apply Service Now, DPRM, ITSM, and release governance expertise across a hybrid Toronto enterprise consulting assignment.