Senior ServiceNow Production Support Analyst
Job Description & How to Apply Below
Service Now expertise drives this Senior Production Support Analyst role at CIBC in Toronto, supporting operational efficiency, CMDB, and production applications. Work arrangements are discussed during interviews.
As a senior Technical Systems Analyst, you provide business support for process changes, system enhancements, and post implementation operations. You use Service Now, ITSM applications, CMDB, scripting, and analytical investigation to resolve problems and recommend durable solutions. The role includes client communication, escalation management, and recovery coordination.
Key Responsibilities:- Maintain production applications and daily operational activities
- Investigate problems and recommend long term solutions
- Manage escalations and coordinate recovery efforts
- Support projects after implementation through problem resolution
- Research and update written documentation
- Five or more years of ITSM experience
- Service Now Administrator certification and Service Now experience
- Strong understanding of CMDB, CIs, and MID servers
- Basic Python and JavaScript scripting knowledge
- Working knowledge of Dev Sec Ops , integrations, CSDM, and ITAM
Bring Service Now, CMDB, troubleshooting, and process improvement expertise to CIBC’s senior production support team in Toronto.
Position Requirements
10+ Years
work experience
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