Job Description & How to Apply Below
As a senior Technical Systems Analyst, you provide business support for process changes, system enhancements, and post implementation operations. You use Service Now, ITSM applications, CMDB, scripting, and analytical investigation to resolve problems and recommend durable solutions. The role includes client communication, escalation management, and recovery coordination.
Key Responsibilities:
Maintain production applications and daily operational activities
Investigate problems and recommend long term solutions
Manage escalations and coordinate recovery efforts
Support projects after implementation through problem resolution
Research and update written documentation
Requirements:
Five or more years of ITSM experience
Service Now Administrator certification and Service Now experience
Strong understanding of CMDB, CIs, and MID servers
Basic Python and JavaScript scripting knowledge
Working knowledge of Dev Sec Ops , integrations, CSDM, and ITAM
Bring Service Now, CMDB, troubleshooting, and process improvement expertise to CIBC’s senior production support team in Toronto.
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×