AppOps, Specialist

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The App Ops, Specialist will report to the Leader, Product Operations for e-Transfer/Money Movement and work closely with Product, Development, Dev Sec Ops , Architecture, Observability, Security, Enterprise Incident Management and Enterprise Change Management teams. You’ll also collaborate with internal stakeholders, financial institutions, technology partners, vendors and suppliers to maintain stable and performant services, resolve production issues and continuously strengthen our operational practices.

What You Will Do:

Monitor, analyze and optimize the performance, availability and stability of applications supporting Money Movement products.

Use diagnostic tools, application metrics, logs and code-level insights to identify emerging issues and proactively prevent service disruption.

Configure and continuously improve monitoring, alerting, logging and observability capabilities.

Lead and support the investigation of production incidents, including troubleshooting, root-cause analysis, service restoration and the development of short- and long-term remediation.

Participate in a 24/7 rotating on-call schedule, responding to escalated issues and supporting timely restoration of critical payment services.

Implement application changes and code releases across environments, including pre-flight checks, automated deployments and post-implementation validation.

Design and maintain automated, scalable and resilient operational solutions that reduce manual effort and improve service reliability.

Support cloud-native and on-premises environments, including microservices, containerised applications, serverless technologies and managed cloud platforms.

Use Infrastructure-as-Code and automation tools to provision, manage and improve application infrastructure.

Partner with Development, Operations and Security teams to embed security requirements and operational controls into CI/CD pipelines and application lifecycle processes.

Help protect our applications by supporting compliance with security standards and proactively identifying and remediating vulnerabilities and threats.

Maintain clear technical documentation, including implementation plans, operating procedures, validation checklists, troubleshooting guides and post-incident reports.

Provide technical guidance, knowledge sharing and day-to-day support to Analysts and other Specialists.

Build productive relationships with internal partners, financial institutions and external service providers involved in supporting our products.

Contribute to continuous improvement initiatives that strengthen the reliability, scalability, security and overall operational performance of our services

What You Bring:

A bachelor’s degree in Computer Science, Information Technology or a related discipline.

Experience supporting business-critical applications in complex, highly available production environments.

Strong programming or scripting…