Applications Support Specialist

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Job Description # Applications Support Specialist Apply
** Job#: 3056977
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* Job Description:

**** Tier 1 & 2*
* ** Applications Support Specialist
** Apex Systems is a global IT services provider, and our staffing practice has an opening for a tier 1
-2 application support analyst with mainframe, ticketing and monitoring experience to place at our client, a Big Five Bank.
** Client:
** Big Five Bank
*
* Terms:

** 6-month contract to hire.
*
* Location:

** Scarborough, Ontario.
* 4 days in the office required.:
Afternoons Monday to Thursday from 1:30PM to 11PM
*
* Job Description:

*** Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.
* Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.
* Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.
* Provides immediate response to production program or system problems.
* Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.
* Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.
* Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
* Provides initial triage, investigation and resolution of incidents. This may include automated code production, automated recovery scripts and runbook execution.
* Deploys automated code to production.
* Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
* Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
* Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
* Supports deployment activities, managing implementation issues to resolution.
* Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
* Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
* Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
* Collaborates and engages with the appropriate areas across the bank.
* Develops or helps to develop the knowledge assets required for the operation.
* Promotes adherence to standards and industry best practices.
* Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
* Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
* Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
* Focus may be on a business/group.
* Thinks creatively and proposes new solutions.
* Exercises judgment to identify, diagnose, and solve problems within given rules.
* Works mostly independently.
* Broader work or accountabilities may be assigned as needed.
** Key

Qualifications:

*** Typically,…