Business Systems Analyst

This role supports a major digital transformation initiative called Digital Storefront
, migrating all AEM on-prem websites to Adobe Experience Manager (AEM) Cloud
. This is not a lift-and-shift
—the platform is being redesigned and rebuilt with a new operating model.

A senior Business Analyst / Business Systems Analyst profile with a 70% business / 30% technical mix. The person will lead requirements, stakeholder engagement, and change management while partnering with technical teams for implementation.

• Immediate team: Head, AVP, Manager, Product Manager, BA
• Broader team: 25–30 people
• Culture: Fast-paced (“high octane”), proactive, self-driven—no micromanagement
• Performance: Measured via regular check-ins, quality of requirements gathering, and progress delivery

The team is focused on rebuilding in a new way and guiding multiple business segments through transformation and adoption.

• Senior BA / BSA Experience (10+ years)
  • Strong in requirements documentation (epics, features, user stories)
  • Proven experience in large digital transformation initiatives
  • Comfortable handling ambiguous, multi-stakeholder requirements – should be able to give examples of gathering and structuring requirements that were all over the place, collaborating with multiple stakeholders (not an order taker but acting as an advisory to them and share their POV as well)
• Stakeholder Management
  • Able to understand business use cases and translate them into technical requirements
  • Confident leading discussions and driving alignment across regions and functions
• Agile Delivery
  • Experience working in Agile environments
  • Strong with JIRA and Confluence
  • Familiar with Scrum/Kanban
• Digital & Cloud Transformation Experience
  • Hands-on involvement in digital initiatives
  • Understanding of cloud migration challenges and technical dependencies
• CMS & Integration Knowledge
  • Experience with AEM Cloud or similar CMS platforms
  • Ability to map processes, define user journeys, and document system integrations
  • Working understanding of APIs and how multiple systems integrate into AEM

• Direct experience with AEM Cloud or AEM CMS (hands-on configuration not required, but strong conceptual knowledge preferred)
• Postman for API validation
• Miro / Lucidchart for process mapping and journey design
• Understanding of metadata and content architecture
• Financial services or other regulated industry experience (e.g., healthcare)
• AEM or Mar Tech certifications

• Candidate must have a clear point of view on how AEM Cloud should be used in an enterprise environment
• Role is expected to lead transformation
  , not just document requirements
• Shortlisting: January 20

• HM Review: By January 30
• Rounds:
  • Initial interview with HM (30 mins)
  • Panel interview with 2–3 colleagues (30–45 mins)
• Format: All virtual

• The ideal candidate is proactive, fast-moving, and comfortable operating in complex, global environments.
• They should bring both strategic thinking and practical delivery
  —able to define the future state while managing real implementation challenges.
• This role suits someone who thrives in transformation work and enjoys influencing both business and tech teams