Data Analyst
Job Description & How to Apply Below
Exacare has a uniquely rich dataset and is well poised to provide immense value to its customers; it captures critical operational and clinical signals that are largely invisible to our customers today. Unlocking it represents one of the biggest opportunities to create differentiated product value and long-term competitive advantage. Data includes: benchmarking across 2000+ facilities, 3M+ referrals processed, and is growing in depth and in scope as we continue to roll out to more customers and introduce new product features.
This data is heavily underleveraged today, and this role exists to transform it into a core product offering and competitive advantage.
This role bridges robust analytical capabilities and customer-facing product value.
This individual will co-develop data solutions, working directly with customers and other stakeholders to communicate key insights and understand opportunities to embed our data and analytics into their workflows. The ideal candidate is equally comfortable analyzing complex data and building dashboards as they are presenting insights to customers and collaborating with cross-functional stakeholders. You’re a curious, data-minded problem-solver who can operate independently and translate complex data into products, insights, and workflows that drive measurable outcomes for customers and cross-functional stakeholders.
What You’ll Do
Identify and evaluate new opportunities to productize Exacare's data: determine which insights, analytics capabilities, and AI-driven features can deliver the most customer value and competitive differentiation
Work closely with the Product Team to scope and build-out reporting for new features as they are shipped, ensuring our reporting offering evolves to keep pace with broader enhancements being made to the product
Translate business and customer needs into clear data requirements for Product, Engineering, and technical data partners
Customer Enablement
Lead execution for all customer-facing data and reporting, including building and maintaining dashboards and reports, as well defining standardized processes/systems for bespoke reporting requests
Support high-stakes customer and prospect moments from a data and analytics perspective (i.e., preparing customer-ready materials, joining key meetings as the ‘voice of data’)
Serve as the primary escalation point for customer reporting issues, diagnosing and resolving problems independently
Partner with Sales, Biz Ops, and other functions to develop internal dashboards, customer-facing artifacts, and other data tooling to embed data & analytics into key internal workflows and processes
Identify patterns in ad hoc requests and recommend ways to improve processes, dashboards, documentation, or product functionality
Support the roll-out of all internal data-related initiatives including developing training cadences for internal teams
What You’ll Bring
Core experience
1-2 years in data / product analytics, strategy consulting, business operations, or a similar analytical role
Bachelor's degree in Business, Computer Science, Engineering, or a related field
Hands-on experience with BI and reporting tools; experience with Omni, Looker, Metabase, Tableau, Power BI, or similar platforms strongly preferred
Strong Excel / Google Sheets skills, including comfort with complex array/lookup formulas and experience building robust models to produce clear, usable outputs
Experience working directly with…
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