API Gateway Support Specialist

Support enterprise API gateways at Capgemini using Splunk, Dynatrace, and strong troubleshooting skills across production environments. Help resolve connectivity and integration issues.

This API Gateway Support Specialist provides technical and operational support for API platforms across production and non-production environments. The work includes REST APIs, HTTP/HTTPS, authentication, authorization, and web-based integrations. You will also manage certificates, monitor platform health, and coordinate incident resolution across technology teams.

• Support API gateway platforms across production and non-production environments
• Onboard consumers through integration, testing, deployment, and post-production support
• Diagnose connectivity, authentication, configuration, performance, and availability issues
• Monitor logs, traces, dashboards, and alerts using Splunk and Dynatrace
• Coordinate incidents, escalations, communications, resolution, and closure

• Strong enterprise application, middleware, API, or production support experience
• Hands-on API Gateway or API Management platform experience
• Strong REST API, HTTP/HTTPS, and integration technology knowledge
• Experience with SSL/TLS, certificates, keystores, trust stores, and mTLS
• Strong Splunk and Dynatrace monitoring and troubleshooting experience

Bring API gateway support, monitoring, certificate management, and incident coordination expertise to Capgemini’s enterprise technology environment.