Junior IT Support Specialist
Job Description & How to Apply Below
Support DEPT® employees in Toronto with IT tickets, hardware troubleshooting, and user access management through a part-time in-office schedule. Collaborate across global teams while building practical technical support experience.
This junior, part-time role is an initial 12-month fixed-term contract within DEPT®’s Global Studios team. You will manage support requests, assist global initiatives, and support daily IT operations. The work includes Jira Service Management, account administration, onboarding, and documentation.
Key Responsibilities:- Resolve daily IT support tickets with the Global IT Team
- Provide remote support through Jira, Slack, email, and conferencing
- Troubleshoot hardware, software, networking, and password issues
- Manage user accounts and permissions across company platforms
- Support employee onboarding, offboarding, audits, and documentation
- Relevant experience in IT support or related roles
- Knowledge of IT software and hardware support
- Experience with Atlassian tools including Jira and Confluence
- Windows, macOS, Google Workspace, Office 365, and Slack knowledge
- Strong communication, problem-solving, analytical, and documentation skills
Bring clear communication, technical troubleshooting, and customer service skills to DEPT®’s Toronto IT support team.
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