Manager, Identity Lifecycle Management

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Identity Lifecycle Management team within the Identity and Access Management Operations is responsible for the execution of established security controls pertaining to identity and access. This includes the centralized provisioning of user identities, the user accounts linked to those identities, management of privileged access, as well as the selection and integration of identity management tools.

Reporting to the Senior Manager, the Manager will lead a team of Security Analysts who perform access provisioning, audit reporting, and risk remediation related to Identity Management across Scotiabank’s global operations.

Contributes to the overall success of IAMOPS by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities that are conducted is in compliance with governing regulations, internal policies and procedures.

Manages IAMOPS support to Scotiabank business lines of IAM Provisioning across Active Directory, Entra, File Access Provisioning and AD management.

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Centralize multiple intake channels for ILM, including consultation on process / policy; project scoping and estimation; and support ticket escalation
• Prioritize and assign requests to GIAM or GTEP teams, based on the required expertise
• Ensure logical access control is effectively implemented across the Enterprise
• Address logical access and risks commensurate with the Bank’s risk appetite
• Provide support for logical access such as AD, Entra, LDAP, Workstation Local Admin, vFilers (NTFS Permissions), Privileged Access, Rush terminations (access removal), for applications and platforms
• Support the business to understand their responsibilities with respect to logical access controls
• Managing and/or conducting detailed, risk-based evaluations of the design and operating effectiveness of Information Technology (IT) controls
• Pursuing security and control process improvements
• Participate in cyclical audits and help in gathering evidence for Audit both internal and external
• Develop remediation plan for IAMO-ILM specific items for regulatory and audit findings, guide the team to implement this plan.
• Prioritize, classify, track and report on request escalations
• Provide after-hours availability for any urgent issues / incidents / escalations
• Coordinate with 2nd and 3rd level support when applicable and provide resolution recommendations to management
• Escalate all high priority issues affecting availability, customer impact and user impact to the Director
• Identify any reoccurring issues that affect the user experience, the volume of requests received or the ability of GIAM to deliver on SLAs and participate in problem solving sessions with related teams as required
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Provide ticket/request evidence to Audit on a per-request basis where needed
• Champions a high-performance environment and contributes to an inclusive work environment
• Complete work / tasks, as assigned

• A minimum of 1 year of People managementleadership experience
• A minimum of 2 years’ experience troubleshooting in Identity Management field; ability to understand complex…