CRM Business Analyst - TD Asset Management

Work Location:

Toronto, Ontario, Canada

Hours:

37.5 Line of Business: TD Wealth Pay Details: $81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description  

Position Overview As a Salesforce Associate, Business Analyst, you serve as a key liaison between the Journey Pod (Ops), Business stakeholders, Technology teams, and Quality Assurance.
Key Accountabilities    Business Analysis & Operational Support  Provide deep technical expertise, analysis, and operational process support as a key resource for the team. Identify, document, investigate, and resolve production issues and escalations beyond first-level support. Analyze business processes and recommend improvements to enhance operational efficiency. Provide insights, reporting, and upward feedback to support decision-making.
Project & Initiative Leadership  Lead work streams and act as a project lead or subject matter expert for small-scale projects and initiatives. Support the identification, development, and implementation of new workflows, services, and operational improvements. Contribute to continuous improvement initiatives across the team and broader organization.
Salesforce Administration & Reporting  Develop, maintain, and enhance Salesforce reports and dashboards. Produce consolidated and aggregated Excel files to support mass updates and data management activities. Support data quality, reporting, and business analytics initiatives through effective Salesforce utilization.
Stakeholder Management  Build and maintain strong working relationships with customers, partners, and stakeholders. Represent the broader Operations function while addressing complex customer and business issues across end-to-end processes. Collaborate effectively with Business, Technology, and QA teams to ensure successful solution delivery.
Knowledge Sharing & Team Development  Provide training on best practices, tools, and processes. Coach and guide junior team members in the completion of business-as-usual activities. Promote knowledge sharing and contribute to the team's overall capability growth.
Leadership & Continuous Improvement  Provide thought leadership by actively developing expertise in operations, Salesforce, and industry trends. Think critically about existing processes and identify opportunities for enhancement. Share ideas, lessons learned, and best practices across teams and functions. Act as a positive brand ambassador and role model.
Qualifications    Education & Certifications  Post-secondary degree, diploma, or technical certification (Business or Technology preferred).
Salesforce experience required.
Salesforce Associate Certification required.
Salesforce Administrator Certification, or progress toward certification, is considered a strong asset.
Business Analyst experience and/or related certifications are an asset.
Technical Skills  Strong understanding of the Salesforce platform, reporting capabilities, and best practices.
Experience creating and managing Salesforce reports and dashboards.
Advanced Microsoft Office skills, particularly Excel.

Experience with Jira is…