Genesys Cloud CX Solution Architect

Design Genesys Cloud CX solutions in Toronto while applying API integration and contact centre architecture expertise. This hybrid role requires two office days weekly.
Miratech seeks a Senior Technical Architect to deliver complete Genesys Cloud CX solutions within a complex banking ecosystem. You will lead end-to-end design across IVR, routing, recording, workforce management, and agent desktop technologies. The work connects enterprise systems, security controls, and regulatory requirements.

Key Responsibilities:

Lead contact centre solution design from ideation through implementation
Design Genesys Cloud CX integrations across enterprise applications
Define API consumption between Genesys and enterprise systems
Embed security, privacy, risk, and regulatory requirements
Present documented recommendations to technical and business audiences
Requirements:
Five-plus years designing contact centre solutions or architectures
Hands-on Genesys Cloud CX experience strongly preferred
Understanding of IVR, routing, recording, monitoring, and workforce management
Experience delivering API-based enterprise integrations
Excellent communication and leadership skills across stakeholder groups
Bring Genesys Cloud CX, API integration, and secure architecture expertise to Miratech’s Toronto banking transformation programs.