Associate Network Engineer

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At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

Global Network Engineering team is seeking an Associate Network Engineer to support the telephony infrastructure cloud transformation and the ongoing engineering and support. This role involves PoC, design, deploy, migration and support SIP Trunk, Webex Cloud, Oracle SBC and Audiocodes, various CcaaS, etc.

• Provide direct support and execute Day 2 activities for telephony related user inquiries
• Provide diagnosis, troubleshooting and resolution for system related incidents
• Actively participate in Security Vulnerablity remediations
• Implement the changes to the production system, adhere to the Bank’s change management process (work will be done outside of regular business hours).
• Act as an SME for telephony related projects within the Bank.
• Gather the system information and business requirements and provide a solution design.
• Develop maintain the technical design document, Security Design Document, MoP for the migration and operation document for end user provisioning and MACDs.
• Prepare presentation document and present to cross functional team, Architecture Review board and Technical Knowledge sharing Forum.
• Test and validate the new software and hardware through PoC, publish it as enterprise standard via certification process.
• Assess the requirement and provide the system cost estimate to stakeholders.
• Liaise with Vendor for installation and implementation of service request.
• Implement network and voice monitoring and diagnosis tools.
• On call rotation is required (typically once every 4 weeks).
• Adhere to Bank policy and consistently execute Job accountability and conduct in line with Bank culture value and policies.

• 7+ years of experience required Network/Engineering design and deployment related in a medium to large enterprise network.
• Cisco Certified Network Professional (CCNP) in voice or above with 5+ year work experience.
• 5+ years of hands-on experience on Cisco Webex
• Proficient in SIP protocol, RFC standards, 5+ years of hands-on experience on Oracle SBC, EOM or Audiocodes product line.
• 3+ years of experience on SSO (Single Sign On) , EntraID experience an asset
• Knowledge on Mobile Device Management, Security Firewall, Data loss protection.
• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders up to VP level.
• Ability to provide business analysis and financial cost analysis.

• Oracle SBC professional Certification is an asset
• Knowledge of compliance/regulatory requirements in Banking Sector

• Diversity, Equity, Inclusion & Allyship
  - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential,…