Business Coordinator

This role will plan, assess & coordinate the implementation of telecommunication infrastructure to support internetworking needs of the organization.

• Participate in the planning and prioritization of telecommunication (voice/data) needs of the organization, including new sites, departmental move, user growth & re-deployment, and decommissioning.
• Review and analyze the telecommunication needs and identify alternative technical solution options to satisfy the business needs.
• Participate in the review of performance of telecommunication outsource service providers.
• Work with 3rd party telecommunication vendors to evaluate technology solution options.
• Present to the stakeholders on the technical design and derive a project/work plan with proper technology, costing, stakeholdering, and timeline for implementation.
• Facilitate the procurement of equipment/services based on procurement policy.
• Facilitate with both internal and external service providers to implement the telecommunication solution.
• Track and monitor progress and issues in the execution of the project/work plan, with adherence to accepted standard of practices in change management, configuration management, commissioning requirement, and capacity management.
• Participate in telecommunication problem investigation and resolution.

• Minimum of 5 years of experience in IT within the Telecommunications Industry.
• Strong knowledge of Nortel and Cisco VoIP technology.
• Strong knowledge of Mail & Computer Telephony Integration.
• Demonstrated experience in Voice Networks and Public Branch Exchange technology.
• Demonstrated Project Management coordination skills.

• The role requires a thorough knowledge of information technology and telecom systems and applications, with a minimum of 5 years in telecommunication.
• Demonstrated experience in Voice Networks and Public Branch Exchange technology.
• Detail knowledge of Nortel and Cisco VoIP technology.
• Detailed knowledge of Voice Mail and Computer Telephony Integration.
• Demonstrated project management and coordination skills.
• Sound knowledge of telecommunications networks and systems, voice and data network principles, telecommunication network infrastructures and methods.
• Demonstrated experience in the liaison with and establishing relationships with clients and other business units, to ensure that objectives are met.
• Demonstrated experience in the facilitation of multiple service providers in the delivery of telecommunication solution.
• Demonstrated experience in analytical and problem solving skills in telecommunication domain.
• Working knowledge of commercial telecom service offerings and tariffs.
• Demonstrated experience in an outsourced and multiple vendor environment.
• Ability to lead and work in a multi-team environment and drive completion of deliverables.
• Ability to assess risk with proper recommendation on mitigation.
• Proven ability to meet deadlines and manage priorities.