Insurance - Bilingual; Eng​/Fre.) Catastrophe Claims Advisor auto

Position: TD Insurance - Bilingual (Eng./Fre.) Catastrophe Claims Advisor (home & auto)
Job Details

Work Location:

Montréal, Quebec, Canada

Hours:

35
Line of Business:  TD Insurance
Pay Details:  58 800$/ $58,800 - 83 000$/ $83,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview  TD Insurance is a part of TD Bank Group (TD) and we re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the  accidents of life  with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.
In Canada we have two lines of business:
General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we re dedicated to helping you grow, too. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full potential.

More than just a job, we offer rewarding careers.
The TD Insurance Catastrophe (CAT) Claims Department is dedicated to supporting our customers at times of catastrophic loss. We work in unison to ensure we deliver the best service in the industry to our clients-our customer obsession has led to our success.

Job Location  Details
What You ll Do  No matter where you work at TD you ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Catastrophe Claims Team and reporting to the Team Leader, your work will involve a range of complexity and may include the following accountabilities:
Make an Impact:
Investigate, negotiate and settle both Residential and Auto Catastrophe claims
Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
Collaborate with internal partners to ensure legendary customer experiences
Leverage external vendors when appropriate, both approved and non-approved
Ensure customer problems are carefully reconciled, escalating issues when necessary
Experience Growth:
Actively participate in performance management processes
Continue professional development with learning maps and external courses, as required
Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams may include:
Core Residential
Total Losses
Auto PD
Automobile & Residential Claims

Cultivate our Culture of Care:
Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer
Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
Participate fully as a member of a team and contribute to a positive working environment

Job Requirements
We re proud to work with a group of diverse colleagues. If you have relevant experience that isn t mentioned below, tell us about it in your resume or cover letter.
What You Need to Succeed   Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance considered an asset)
Computer literacy; knowledge of Xactimate and the use of Xactanalys is an asset
Excellent communication and customer service skills led by empathy and compassion
Proven ability to negotiate win/win outcomes when reasonably possible
Strong…