National Catastrophe Claims Team Lead

Allstate brings people together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs, from advocating for seat belts and graduated driving laws to leadership in pricing sophistication, telematics, and device and identity protection.
Role Designation  Remote
Our National Catastrophe team is growing, and we are actively looking to hire a Team Lead Catastrophe Claims. Reporting to the Senior Manager National Catastrophe Claims, the Catastrophe Claims Team Lead provides support to the catastrophe team in achieving loss/expense cost containment, customer experience objectives, efficiency and effectiveness, and employee engagement.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Benefits To Joining Allstate   Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to $400 back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back
Accountabilities   Provide continuous support to the Manager Catastrophe Claims with duties assigned as needed
Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims
Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, including metrics for quality, quantity, timeliness, productivity and customer satisfaction
Provide support to manage external and/or contract staff in service of our customers
Provide an environment to foster best in class customer service
Determine and delegate claims settlement authority to claims representatives
Ensure compliance with Allstate policies and regulatory, legal and ethical requirements
Collaborate with the Claim Manager to drive and deliver on departmental objectives
Provide ongoing direction to the team to achieve objectives
Ability to adjust and manage pending catastrophic claims
Qualifications and Experience   CIP/FCIP designation preferred
Minimum of 5-7 years of experience adjusting residential property claims or working in a relevant property claims role
Understanding of legal principles across national jurisdictions is an asset
Holding Provincial Adjusting Licenses is an asset
Prior Auto Claims experience is an asset
Experience in training and coaching is an asset
Experience working with property estimating within Xactimate is preferred
Skills  Business Communications, Catastrophe Response, Catastrophic Claims, Complex Claims, Customer Service, Document Examination, Prioritization, Property Claims
Compensation  Expected compensation for this role ranges from $67,200. annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity that takes your skills to the next level, encourages you to challenge the status quo, and lets you shape the future of protection while supporting causes that matter to you.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.

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