Claims Specialist

Are you a detail-oriented professional with a passion for providing market leading customer service and resolving complex insurance matters? Join our dynamic Canada Claims team where you'll play a pivotal role in delivering exceptional service to our clients while ensuring fair and accurate claims resolution. This is your opportunity to leverage your analytical skills and insurance knowledge in a collaborative environment that values expertise and customer focus.

About the Role
As a Claims Specialist, you'll be at the forefront of our claims handling process, applying your technical knowledge and problem-solving abilities to assess, investigate, and resolve primary and excess claims with efficiency and accuracy.

Key Responsibilities

Evaluate and process  commercial property claims (with a focus on subscription policies), as well as casualty and financial professional lines' claims, ensuring thorough assessment and documentation

Investigate claim circumstances  by gathering and analyzing relevant information from policyholders, witnesses, and other sources

Engage and direct  independent adjusters, appraisers, experts and coverage/defense counsel

Determine coverage  by interpreting policy language and applying appropriate guidelines and regulations

Negotiate settlements  with policyholders, claimants, and other insurers while maintaining fairness and company standards

Collaborate with underwriters  to provide insights on risk assessment and policy improvements based on claims experience

Maintain detailed records  of all claims activities, decisions, and communications in compliance with company standards and regulatory requirements

Develop relationships  with brokers, clients, and other stakeholders to ensure smooth claims processing

Stay current  with industry trends, legal developments, and best practices in claims handling

Travel  up to 10% of the time to attend client/broker meetings, mediations, trials, etc.

About the Team
The Swiss Re Corporate Solutions Canada Claims team is responsible for managing and resolving primary and excess insurance claims across our Canadian portfolio. We pride ourselves on delivering exceptional customer service while ensuring accurate and fair claim settlements, working collaboratively with underwriting and other departments to support the overall business objectives.

About You
You're a methodical and analytical thinker with excellent communication skills and a customer-centric approach. Your ability to balance thoroughness with efficiency allows you to handle claims of all severity while maintaining high service standards. You thrive in collaborative environments and are committed to continuous learning in the evolving insurance landscape.

We are looking for candidates who meet these requirements:

1 to 3 years of proven experience handling property claims, with particular emphasis on subscription policies

Demonstrated knowledge of insurance principles, policy interpretation, and claims procedures

Strong analytical and investigative skills with attention to detail

Excellent written and verbal communication abilities

University degree or equivalent

These are additional nice to haves:

Specialty lines claims experience, including E&O, D&O and Casualty

Insurance industry designations (CIP, FCIP, CPCU)

Experience with claims management software systems

Knowledge of Canadian insurance regulations and legal framework

Negotiation and conflict resolution skills

Bilingual in English/French is a strong asset

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week

The base salary hiring range for this new position is $80,000 - $130,000 CAD. The specific base salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions.

This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

Please note that an artificial intelligence (AI) tool may be used in the screening and assessment of applicants for this position.

About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive…