TD Insurance Group Manager, Private Client Advice

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TD Insurance Group Manager, Private Client Advice page is loaded## TD Insurance Group Manager, Private Client Advice remote type:
On Site locations:
Toronto, Ontario:
Markham, Ontario time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 13, 2026 (14 days left to apply) job requisition :
R 1475446
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* Work Location:

** Toronto, Ontario, Canada
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* Hours:

** 35
* * Line of Business:
** TD Insurance
** Pay Details:**$94,000 - $132,700 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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* Job Description:

** TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Welcome to Private Client Advice!  Since its inception in 2018, Private Client Advice (PCA) has grown fast and profitably.  We offer an insurance service that appreciates our client's efforts to build their prized assets, which may include everything from cars and properties, to wine, jewelry or art.  Private Client Advice is a bespoke insurance experience, tailored with our clients in mind and customized to ensure that the assets they've worked so hard to acquire are fully protected.  

Our goal is to exceed our client's expectations.
** Job Description
** The PCA Group Manager leads a team of senior insurance advisors and is accountable for ensuring effective and efficient operations, delivery of services / solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines. In this role, you will lead, coach and develop employees to achieve business results, strong underwriting acumen and professional/ personal development objectives.

KEY

ACCOUNTABILITIES
* Lead, coach, and develop a team of Account Managers, driving consistent performance, accountability, and capability across a high-volume, high-complexity Private Client portfolio.
* Monitor and manage team performance to ensure customer, partner, and business expectations are met, with a strong focus on service quality, risk discipline, productivity, and retention.
* Ensure Account Managers effectively manage end-to-end client servicing, including complex policy changes, renewals, escalations, and issue resolution.
* Act as the primary escalation point for significant client issues, risk exceptions, and service breakdowns, leading resolution discussions with confidence and sound judgment.
* Demonstrate advanced, hands-on proficiency in Guidewire, including complex policy structures, endorsements, renewals, cancellations, referrals, and system workflows, and coach Account Managers on best practices, efficiency, and risk accuracy.
* Serve as a system and process expert, supporting consistent and correct use of Guidewire and related tools to maintain underwriting integrity, compliance, and operational efficiency.
* Own risk-based decision making for escalated and non-standard files, ensuring alignment with underwriting appetite, regulatory expectations, and PCA standards.
* Drive achievement of team, business, and customer experience outcomes through ongoing coaching, feedback, and role-modeling expected leadership and service behaviours.
* Partner closely with underwriting, pricing, claims, operations, and…