Claims Team Lead Casualty

The Claims Team Leader – Casualty, Canada, is responsible for leading, guiding, and coordinating a team of casualty claims professionals handling Canadian and multinational casualty claims. The role focuses on operational delivery, technical claims guidance, and consistent claim handling practices across the claim’s lifecycle, including investigation, coverage analysis, reserving, litigation management, and resolution. The incumbent will help set team priorities, support service and compliance standards, contribute to process improvements, and collaborate with internal and external stakeholders to achieve effective claims outcomes aligned with AXA XL’s global standards.

This position reports to the Claims Manager – Casualty, Canada.

Toronto, Ontario Canada

• Lead, guide, and coordinate a team of casualty claims professionals to deliver operational claims objectives and consistent claim handling across coverage analysis, investigation, evaluation, reserving, litigation management, and resolution.
• Collaborate with underwriting teams on claim issues, policy interpretation, coverage considerations, and business development activities, providing technical claims insight where required.
• Maintain high standards of service, compliance, quality, and timeliness for policyholders, brokers, and internal stakeholders.
• Partner with legal counsel to manage litigation, apply sound judgement within established guidelines and authority, and support cost‑effective claim resolution.
• Coordinate communication with external and internal stakeholders, including reinsurers, vendors, legal teams, underwriting, and finance, to support effective and timely claim outcomes.
• Identify and support opportunities for operational efficiencies, including technology, process enhancements, standards, training, and continuous improvement initiatives.
• Oversee vendor performance and expense management within the claim’s unit, ensuring alignment with service expectations, quality standards, and operational priorities.
• Coach, mentor, and support team members by providing technical guidance, feedback, performance support, and development input.

You will report to Samantha Greenwood, Claims Manager – Casualty, Canada.

We're looking for someone who has these skills and capabilities.

• Customer Centricity:
  Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
• Cross-Functional Collaboration:
  
  Focuses on building strong, cooperative relationships both within own team and across teams, geographies and functions. Includes active listening, valuing collective intelligence, and working towards shared goals through effective cross-collaboration and co‑creation.
• Leading Teams:
  Holds self and team accountable for achieving ambitious results; delegates and uses resources effectively to meet organisational objectives; breaks down silos and gets teams to work together towards common goals.

• Business and (Re)
  Insurance Acumen:
  Demonstrates a comprehensive understanding, knowledge, and expertise in the core principles, practices, and dynamics of the (re) insurance industry within the broader context of business.
• Risk Management:
  
  Identifies, assesses, prioritises, and mitigates risks associated with (re) insurance activities to safeguard the organisation’s financial stability and reputation.
• Stakeholder Management:
  Builds and manages reciprocal relationships with critical stakeholders for the benefit of the business. Meets stakeholder needs and expectations, while also balancing business needs.

• Claims Investigation and Evaluation:
  Reviews, scrutinises, and analyses all relevant sources of information to assist with fair and accurate claim resolutions.
• Claims Lifecycle Management:
  Handles (re) insurance claims from submission to resolution. This includes claim intake, assessment, processing, adjudication, settlement, as well as accurately recording, maintaining, organising, storing, and retrieving relevant documents and files throughout the entire lifecycle of the claim.
• Cl…