Senior Claims & Insurance Officer

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Corporate Insurance Office is looking for a Senior Claims & Insurance Officer to join the team. This role will be responsible for handling Property & Casualty (P&C) claims arising from Metrolinx operational (Rail and GO Bus operations) and construction activities, reviewing of contracts/agreements and providing timely and effective insurance advice to business units and capital construction projects, managing Vendor Certificate of Insurance (VCOI) program, as well as data analytics and reporting on claims to Senior Management and Committees.

What will I be doing?

Manages and facilitates the processing of first- and third-party claims on behalf of Metrolinx, to determine Metrolinx or third-party liability.

Seeks advice from external counsel, internal counsel, and third-party adjusters to develop recommendations for claim handling, strategy, settlement authority, and related matters.

Prioritize high value, complex and sensitive claims by ensuring regular updates from external counsels and loss adjusters and quarterly reporting of these claims to Senior Management

Represents Metrolinx in settlement negotiations, mediations, pre-trials. and other litigation proceedings. Ensures that all claims are reviewed and updated monthly and reserves on file are appropriate based on liability exposure. Maintains updated claim files, liaises with internal legal and supports on auditing processes

Minimizes Metrolinx contribution to claims by ensuring that the vendors/contractors are protecting Metrolinx interest based on the Defense & Indemnity provisions in the vendors contracts/purchase orders

Develops policies, processes, strategies and tools related to Claims & Insurance (C&I) function. Improve CRM Claims database capabilities for tracking, monitoring and reporting of all claims and incidents

Maintains inventory of all IOCIP / OCIP litigation and non-litigation claims and monitor claims status in a periodical meeting with CPG, PDT and Community Relations teams

Provides insurance advice on various projects/contracts, as well as non-construction agreements across Metrolinx Reviewing contracts/agreements/Leases (., Contracts) received from various business units across Metrolinx and provide recommendation on insurance policy requirements, policy coverages, limits, sublimit and deductibles

Manages Vendor Certificate of Insurance (VCOI) programs, thereby works with procurement coordinators as well as insurance brokers and ensures vendors compliance with the COI program.

Provides informed data analytical and reporting support to Manager, Sr. Manager and Director Insurance on stakeholder management; develops Memos for SMTs approvals; analyzes, evaluates, and reports C&I activities to corporate finance, various committees, and the Board.

Develops Third-Party Claims Handling Procedure for Operations and Maintenance (O&M) phase of construction projects and create Standard Operating Procedures (SOPs)

Lead in the monitoring, updating and presenting of a monthly claims monitoring control board.

Contribute to the enhancement of ongoing operational safety and controls by analyzing incidents by source and locations and provide periodical reporting to business units for improving of safety and controls

Identify Continuous Improvement (CE) Process by developing an A3 Template for improvement on claims handling processes to improve customer service and achieve significant amount of saving on claims costs

Processes billings for insurance policies, endorsements, and broker fees including review and consolidation of any accounting discrepancies; ensures timely and…